Shipping Options


Ordering Online

Payments online can be made through Paypal, debit or credit card.

Delivery Information

Online purchases are subject to a postage and packaging charge the price of which depends on the shipping address. 

Delivery Times

All items are made to order - therefore please allow up to three weeks for delivery. For urgent delivery requests please contact us at the studio.

UK Delivery

Orders will be dispatched using La Postes international service. All UK/France orders are posted FREE OF CHARGE.

Deliveries In Europe

We use La Poste International Tracked service for deliveries within Europe. We charge a flat rate of £7 for delivery to all countries within Europe. 

Deliveries to the Rest of the World

For deliveries to the rest of the world we use La Poste international tracked service that endeavours to deliver the package in 4 weeks from the date of your order depending on where in the world the item is being sent to. We charge a flat rate of £15 for deliveries outside of the UK and Europe.

International delivery is the responsibility of the postal service in the destination country and Jenny Gilbert Jewellery cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges are the sole responsibility of the customer. A tracking number will be supplied via email when your order has been dispatched.

How Your Order Will Arrive

Your order will be dispatched in a recycled external envelope. The jewellery is packaged in a recycled and branded Jenny Gilbert Jewellery box. Please let us know if your item is a gift being sent directly to the recipient and we will not include a receipt in your parcel. If you would like a personal message to accompany any gift orders, please contact us directly.