Terms & Conditions

By using this site you are acknowledging that you have read and agree with the following terms and conditions. These terms and conditions may be changed or added to at any time.

Prices

Prices shown on the site are in GBP we do not charge VAT. We reserve the right to change the prices at any time without prior notice to you.

Orders

All orders are subject to acceptance and availability of goods ordered. Jenny Gilbert reserves the right to refuse any order.

Delivery

Any time or date stated for delivery is an estimate only.

Cancellation

Orders for stock items can be cancelled any time before dispatch but you must inform Jenny Gilbert in writing by email.

Please note that orders for goods which have been specially commissioned, customised or personalised to order cannot be cancelled.

Refunds

If for some reason you would like to return your purchase, please return it unworn and in the original packaging within 14 days - please get in touch before doing so to see if we can help in any way and so we know to expect it.

Refunds will be made using the same method as the original payment within 30 days.

Faulty or incorrect goods

If your goods arrive faulty, damaged or are not what you ordered you must inform us within 7 days of delivery and we will help you to resolve any issues as quickly as possible. Wilful, malicious damage or negligence will void any rights you have to take advantage of the refund or exchange policies.

Goods which are thought to be faulty after this time will be treated case by case. 

What We Mean By Handmade

Every item of jewellery is handmade by myself in my studio. We do not use mass production techniques such as casting here at Jenny Gilbert Jewellery. So when we say handmade it means cutting every tiny component out by hand with a saw, forming with hammers, filing and sanding to clean and soldering components together.  Items may show very slight differences to the photographed images due to these processes, but that is part of the beauty of handmade objects. Every effort has been made to ensure the photographs depict a true representation of the product. 

Ethically Sourced Materials

All items are made using eco-silver wherever possible (certain forms of silver are not yet available in "eco-silver" but we are hoping this will chain in the future!). Eco-silver is certified as recycled silver and is bought from a supplier so that we can be sure that we are not contributing to the negative environmental and humanitarian impacts of the mining industry. 

The cardboard element of your Jenny Gilbert Jewellery box is recycled. If you do not need this box please recycle or reuse it. 

The post packet your Jenny Gilbert Jewellery arrives in has been reused and reloved. We never send any items in a damaged packets, but we do use decorative tape to make them look even better than when we got them.